This policy sets out your rights and our obligations regarding returns, refunds and exchanges.

14-day window

You have 14 calendar days from the date of purchase to request a return. After this period, we cannot offer a refund or exchange unless the product is faulty and under warranty.

Requirements

• The item must be unused, unopened and in its original condition.
• It must be returned with its original packaging and accessories.
• Proof of purchase (invoice or receipt) must be included.

Non-refundable items

• Opened or used items
• Gift cards
• Downloadable software or digital products
• Items damaged by misuse or not in their original condition

Return shipping

Returns are free within the 14-day window. However, a restocking fee of €5.99 will apply. For high-value items, we recommend using a tracked shipping service.

Refunds

Once we have received and inspected your return, we will notify you by email. If approved, you will be refunded to your original payment method.

Late or missing refunds

If you haven't received your refund yet:

• Check your bank account.
• Contact your bank or card issuer.
• If you still haven't received it, email us at contact@bgrsolutions.net.

Exchanges

We only replace items if they are defective or damaged. Contact us to arrange an exchange.

Gifts

If you received an item as a gift, you can request a voucher or store credit. Refunds will only be issued to the original purchaser.

Return address

Returns should be sent to:
BGR Solutions, C25, C.C Pasarela 6, Avda San Francisco, Los Cristianos, Arona 38650, Santa Cruz de Tenerife, Spain.

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