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A large-screen AMOLED smartwatch with Bluetooth calling and built-in GNSS for everyday routines, workouts and outdoor...
Terms & Conditions
These Terms & Conditions govern the use of the Informatica Canarias website and the services provided by BGR Solutions SLU.
Effective date: 18/10/2023
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14 days
Return window
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12 months
Warranty on all products
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Refund
To your original payment method
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By accessing or using our website, you agree to comply with these Terms. If you do not agree, please do not use our services.
Refund and returns policy
We offer a 14-day return window from the date of purchase. If 14 days have passed, unfortunately we cannot offer you a refund or exchange. To be eligible for a return:
- The item must be unused and in the same condition you received it.
- It must be in its original packaging.
Exceptions (non-refundable)
- Opened or used items
- Gift cards
- Downloadable software
- Items damaged or not in their original condition through no fault of ours
- Returns outside the 14-day window
Returns are free, but a restocking fee of €5.99 will apply. A receipt or proof of purchase is required. Do not send your purchase to the manufacturer; direct all returns to our physical address.
Refunds
Once we have received and inspected your return, we will email you to confirm whether the refund has been approved or rejected. If approved, the refund will be processed to your original payment method.
Late or missing refunds
- Check your bank account.
- Contact your bank or card issuer.
- If it remains unresolved, email us at contact@bgrsolutions.net.
Warranty and exchanges
We offer a 12-month warranty on all products sold. If the product fails within 12 months, we will replace it. After this period, the manufacturer's warranty applies. We can help you manage the manufacturer's warranty.
Gifts
If the item was marked as a gift, you will receive store credit equal to the value of the product. If it was not marked as a gift, the refund will be sent to the original purchaser.
Return shipping
Faulty products within the first 12 months qualify for free returns. After that time, or in other cases, the customer must pay return shipping. For high-value items, use a registered or insured shipping service.
Need help?
Email: contact@bgrsolutions.net
Return address: BGR Solutions, C25, C.C Pasarela, 6 Avda San Francisco, Los Cristianos, Arona 38650, Santa Cruz de Tenerife, Spain.