By accessing or using our website, you agree to comply with these Terms and Conditions. If you do not agree with them, please do not use our services.

Online purchases and right of withdrawal

For distance purchases made through informaticacanarias.com, consumers have 14 calendar days from the day on which they, or a third party nominated by them other than the carrier, receive the order to notify us of their decision to exercise the right of withdrawal, without having to provide a reason.

If a single order contains several products delivered separately, the period starts when the final product is received.

Once the withdrawal has been communicated, the consumer has a maximum of 14 calendar days to return the products.

Product condition and inspection

Because this is a distance purchase, the customer may open the packaging and examine the product to the extent necessary to establish its nature, characteristics and functioning, in a similar way to how it could be examined in a physical store.

Where possible, the product should be returned with its accessories, manuals and original packaging.

The consumer will only be responsible for any diminished value of the product resulting from handling beyond what is necessary to establish its nature, characteristics and functioning.

Exceptions to the right of withdrawal

The right of withdrawal may not apply in the circumstances provided by law, including:

• Goods made to the consumer's specifications or clearly personalised.
• Sealed goods which are not suitable for return for health protection or hygiene reasons once unsealed after delivery.
• Sealed audio or video recordings and sealed computer software once unsealed after delivery.
• Digital content not supplied on a tangible medium once performance has begun with the consumer's prior consent and acknowledgement that the right of withdrawal is lost in the circumstances provided by law.

Return shipping and costs

When exercising the right of withdrawal, we do not charge any restocking fee, penalty or administration fee.

The customer is responsible only for the direct cost of returning the goods, unless BGR Solutions SLU has expressly agreed to bear those costs or is legally required to do so.

If the product is returned directly to one of our physical stores, there is no return shipping cost.

For high-value products, we recommend using a tracked delivery service and retaining proof of postage until the return has been completed.

A receipt, invoice or other proof of purchase should be provided. Products should not be sent directly to the manufacturer unless BGR Solutions SLU expressly instructs otherwise.

Refunds

Where the right of withdrawal is validly exercised, we will refund payments received in respect of the returned goods and, where legally applicable, the cost of the standard delivery method originally selected.

If the customer expressly selected a delivery method more expensive than our least expensive standard delivery method, we are not required to refund the additional cost.

The refund will be made without undue delay and, in any event, within the applicable legal period after we have been informed of the decision to withdraw.

We may withhold the refund until we have received the goods back or until the customer provides evidence that the goods have been returned, whichever occurs first.

The refund will be made using the same payment method used for the original purchase, unless another method is expressly agreed that does not result in any cost to the customer.

Late or missing refunds

• Check your bank account or original payment method.
• Contact your bank or card issuer, as the refund may take some time to appear.
• If you still have not received the refund after we have confirmed that it has been issued, contact us at contact@bgrsolutions.net.

Legal guarantee and lack of conformity

New goods sold to consumers are covered by the statutory conformity guarantee for the period established by current Spanish law, currently three years from delivery of the goods.

Where goods are not in conformity, consumers are entitled to the remedies provided by law, which may include repair or replacement and, where applicable, a price reduction or termination of the contract.

Measures required to bring the goods into conformity will be carried out at no cost to the consumer where required by law, including necessary shipping and transport costs.

Any additional commercial guarantee offered by the manufacturer is separate from the consumer's statutory rights and does not limit those rights.

Exchanges

If you would prefer to exchange a product instead of requesting a refund, please contact us to discuss the available options. Faulty or non-conforming products will be handled in accordance with the applicable statutory rights.

Gifts

If you received a product as a gift, please contact us to discuss the available options. Where a refund is due, it will normally be made using the payment method used for the original purchase unless another lawful arrangement is agreed.

Full returns policy

For more detailed information about the right of withdrawal, returns, exceptions and refunds, please refer to our Returns and Refunds Policy.